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After-sale service

  After-sale service

  When product quality problems and failures occur, users can seek help through after-sales service mailboxes. If the product is sent back to Daming for maintenance, Daming will check the cause of the failure and determine the maintenance cost after receiving the product. If it is determined to be a warranty case, Daming will maintain it free of charge. If it is decided to be a non-warranty case, Daming will send the maintenance cost quotation to the user by mail. If the user accepts and pays the maintenance cost, the maintenance department will complete the maintenance within 5-10 working days after confirming the payment. Test the various functions of the product and confirm the quality after testing. If the user does not accept the maintenance cost, the product will be returned and the refund fee will be borne by the user.
  return policy
  Daming Co., Ltd. undertakes to submit refund and exchange requirements within 7 natural days from the date of sale (subject to the actual date of receipt) and 15 natural days from the date of sale (subject to the actual date of receipt). Customers are requested to handle the refund directly according to the official website platform information of Daming company.
  If you meet one of the following requirements, you can ask for return:
  1. The customer receives the goods within 7 natural days, the product has no manufacturing defects, the product outer packing, accessories, gifts, instructions are complete, and no man-made damage, does not affect the secondary sales;
  2. Within 7 natural days after the customer receives the goods, obvious manufacturing defects are found when the products are not in use.

  Under the following circumstances, we have the right to refuse the customer"s return requirements:
  1. The goods are damaged, but they are not required to return the goods when they receive the goods.
  2. The requirement for return of goods after the expiration date of more than 7 natural products is calculated from the date of receipt of the goods.
  3. Imperfect returns, incomplete packaging, accessories, gifts, instructions, or appearance of man-made reasons for damage;
  4, when returning goods, it is not possible to provide legal purchase vouchers or documents, or to forgery or alter the documents.
  5. Scratching, knocking and burning caused by non-product quality problems, as well as the quality problems caused by manual dismantling, incorrect installation, failure to follow the instructions for use and operation;
  6, tear up, alter the label, product serial number, waterproof mark, anti-counterfeiting mark, etc.
  7, due to unavoidable factors, such as fire, flood and other irresistible force, causing damage to the product;
  8, after reaching the company"s confirmation of the return service, it did not send the corresponding products in 7 natural days.

  If you meet one of the following requirements, you can ask for replacement:
  1. The customer receives the goods within 7 natural days, the product has no manufacturing defects, the product outer packing, accessories, gifts, instructions are complete, and no man-made damage, does not affect the secondary sales;
  2. Within 15 natural days after the customer receives the goods, obvious manufacturing defects are found in the case of unused products.
  3. Within 15 natural days after the customer receives the goods, the product can not work properly according to the instructions or seek the guidance of technical support personnel, or find the non-artificial product quality defects.
  4, once the goods have been replaced, they still find the quality problems caused by inhuman.
  5. When the customer receives the goods, he checks the package in front of the delivery clerk and finds that the product is damaged by transportation.
  6. The actual goods received are obviously inconsistent with the description of the goods.

  Under the following circumstances, we have the right to refuse customer"s replacement requirements:
  1, when exchanging goods, it is not possible to provide legal purchase vouchers or documents, or to forgery or alter the documents.
  2. The goods are damaged, but no delivery personnel are required to return or replace the goods on receipt of the goods.
  3. The replacement requirements for more than 15 natural day products will be calculated after the date of delivery.
  4, incomplete or incomplete appearance of goods;
  5. The goods are tested by the technical support department of Daming joint stock company, and there is no quality problem in itself.
  6. Scratching, knocking, burning caused by non-product quality problems, as well as artificially dismantling, importing foreign objects (water, oil, sand, etc.), incorrect installation, failure to follow the instructions for the use and operation of commodity quality problems;
  7, tear up, alter the label, product serial number, waterproof mark, anti-counterfeiting mark, etc.
  8, due to unavoidable factors, such as fire, flood and other irresistible force, causing damage to the product;
  9, after contact with Ming Ming Company confirmed the return service, no corresponding items were sent in 7 natural days.

  Notice of return
  After the return audit is successful, the refund will be refunded to the user"s original payment account within 7 working days. Please pay attention to the enquiry.
  The product will be sent to the user within 7 working days after the replacement audit is successful. Please check it.

  Free warranty service
  Daming Co., Ltd. undertakes to provide free product warranty service within the valid warranty period of the product (the warranty period for different products may vary as detailed in the Appendix List) from the date of sale. Customers do not need to pay the inspection fee, labor fee, replacement spare parts fee and testing fee for maintenance. The courier fee for the return of repair and maintenance items. However, some parts of the repair product are over insured, and the customer needs to pay the maintenance cost of the spare parts.
  The implementation of free warranty service must meet the following requirements:
  1. The self-purchased products are normally used within the stipulated warranty period and there are non-artificial performance failures.
  2, no unauthorized dismantling and other inhuman fault.
  3, product labels and other signs are not torn or altered.
  4, provide valid purchase proofs, documents and odd numbers.
  The following circumstances do not belong to the warranty service for free products:
  1, the occurrence of artificial non product quality problems caused by breakage, broken line accidents;
  2, the damage caused by unauthorized instruction, such as modification, dismantling and shell opening.
  3. Damage caused by incorrect installation, operation and operation without instructions.
  4. Under the guidance of no official instruction, the damage caused by the customer"s self repairing parts and fittings is not allowed.
  5. Damage caused by improper matching of charger used by unofficial instructions;
  6, natural wear of products
  7. After reaching the warranty service of Daming stock company, no corresponding items were sent in 7 natural days.
  Notice of warranty
  Customers need to send back the defective products. After receiving the defective products and accessories, the after-sales service center of Daming Stock Company will carry out fault detection to determine the responsibility for the problem. If the product itself is defective in quality, Daming will be fully responsible for testing fees, material fees, labor costs and express charges.
  If the product is not in accordance with the free maintenance conditions, customers may choose to pay for the repair or send it back to the original.
  If the problems of the products and accessories are not within the scope of the warranty (such as the damage of the products and accessories caused by human factors), we will charge the corresponding testing fee, replacement parts fee, testing fee, labor fee and express fee according to the specific problems.
  Privacy statement
  Daming will only use the personal data that users volunteer to provide to us, and will never sell or lease the user"s data to a third party.
  If you do not accept the statement of this website (APP), do not use this website (APP); if you have used the service of this website, we deem you have agreed to the statement of this website.

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